Last Updated: 31 July 2025
At vanderpets.com, we value your privacy and are committed to safeguarding the personal information you share with us. This policy outlines how we collect, use, and protect your data when you interact with our website or services.
1. What We Collect
We may collect the following information:
Name, contact details, and shipping address
Payment information (processed securely via third-party providers)
Communication preferences and purchase history
Any information voluntarily provided through forms, surveys, or support requests
2. How We Use Your Data
Your data is used to:
Fulfill orders and provide customer service
Communicate about products, promotions, or service updates
Improve our website, services, and training programs
Support ethical initiatives like the VANDERPETS K9 Elite Team, which is funded through your purchases
3. Sharing Your Data
We do not sell or rent personal information to third parties.
We may share limited data with trusted service providers (e.g. delivery couriers, payment processors) strictly to fulfill services.
All partners operate under confidentiality agreements and data protection standards.
4. Data Protection & Security
We implement robust measures to protect your data from unauthorized access, alteration, or disclosure.
Our website uses secure SSL encryption and complies with GDPR regulations.
5. Cookies
Vanderpets.com uses cookies to enhance your browsing experience and track site performance. You can manage your cookie preferences at any time via your browser settings.
6. Your Rights
You have the right to:
Access, correct, or delete your personal information
Opt out of marketing communications
Request a copy of the data we hold about you To do so, contact us at: vanderp@vanderpets.com
7. Legal Compliance
We comply with the UK GDPR and Data Protection Act 2018. Any data breaches will be reported in accordance with regulatory obligations.